Frequently Asked Questions
Everything you need to know about shopping with AlTerra Retail
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days for domestic orders, depending on your location.
How can I process a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing chart with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
At AlTerra Retail, we prioritize ethical manufacturing. We partner with suppliers who utilize organic cotton, recycled polyesters, and low-impact dyes whenever possible.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.